Return & Refund Policy

At 2Birds1Stone, every item is made to order specifically for you. Because our products are custom printed after an order is placed, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, we'll make it right at no additional cost.

Please contact us within 30 days of receiving your order and include:

• Your order number

• A brief description of the issue

• Clear photos showing the product and the problem (including the shipping package if applicable)

After reviewing your claim, we will arrange for a replacement or issue a refund when appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine the best resolution.

Please note that carriers may require additional time before a package is officially considered lost.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect address is entered and the order has not yet gone into production, we will gladly update it.

Once production has begun or the order has shipped, we cannot guarantee changes or refunds. If a package is returned due to an incorrect or undeliverable address, the customer may be responsible for the cost of reshipping the order.

Cancellations

Orders begin processing quickly after they are placed.

Cancellation requests must be made as soon as possible. If production has not yet started, we will gladly cancel your order for a full refund.

Once production has begun, orders cannot be canceled or modified.

Size, Color & Product Variations

Please review product descriptions, sizing charts, and preview images carefully before placing your order.

Because products are custom manufactured, slight variations in color, print placement, and sizing may occur. These normal production differences are not considered defects.

Refund Processing

Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear on your account.

Contact Us

If you have any questions or need assistance with your order, we're here to help.

Please contact us through our Shopify Contact page or reply to your order confirmation email. Be sure to include your order number so we can assist you as quickly as possible.